Q: How do I sign up for an account with Bradleypaper.com?
A: Click on log in, in the top right hand corner of the home page, and register your contact and customer information. You can also enter your email address from the home page and click Go to subscribe to our mailing list. You will begin to receive exclusive offers and new product announcements from Shopepic.com. Your information will never be shared with a third party.

Q: I'm already a registered member of Shopepic.com. How do I sign into My Account?
A: Click on log in, in the top right hand corner of the home page, and enter your username and password.

Q: I forgot my password. How can I retrieve it?
A: Click on log in, in the top right hand corner of the home page, and enter your username (email address). Click on the "Email Password" button. Your password will be sent to you at your email address.

Q: Can I speak with a Bradleypaper.com Customer Service Representative?
A: Yes. Customer Service Representatives are available Monday through Friday from 9:00 a.m. to 6:00 p.m. (Central Standard Time). You may contact a Shopepic.com Customer Service Representative by Live Chat, service@bradleypaper.com or by phone at 316.684.3433.
Please note that Customer Service Representatives are unavailable on weekends and federal holidays.

Q: What forms of payment do you accept?
A: Bradleypaper.com accepts all major credit cards including Mastercard, Visa, American Express and Discover.

Q: Is it safe to provide my credit card information?
A: Absolutely! When you choose Bradleypaper.com, you are protected against credit card fraud. Your credit card information is encrypted so it can't be read by anyone but authorized Bradleypaper.com Customer Service Representatives.

Q: Do you charge sales tax?
A: Bradleypaper.com charges 6.3% sales tax to Kansas residents. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

Q: Will I receive confirmation once my order is processed?
A: Check your e-mail for an order confirmation. The e-mail will include an order number for your records. Remember to change your e-mail settings to accept all e-mails from Bradleypaper.com.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock, we will notify you with a separate e-mail or phone call. You will only be billed for items that are shipped.

Q: How can I modify my order?
A: Once an order has been placed, we are unable to make any modifications to the order.

Q: What are the guidelines for promotion codes?
A: Promotion codes are valid on regular-priced merchandise. Promotion codes are not valid on sale merchandise or previous purchases.
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Q: What are your shipping guidelines?
A:

*Shipping timelines are subject to credit verification and product availability. We will contact you with a follow-up email or phone call if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

If you ordered multiple products, we may ship them in separate boxes (at no extra cost to you) to ensure the fastest possible delivery.

Q: What carriers are used for shipping?
A: Bradleypaper.com uses UPS for domestic shipments and USPS Global Express for international shipments. UPS is unable to deliver to APO/FPO addresses, as well as PO Boxes. UPS does not deliver on Saturday, Sunday or holidays.

Q: What is the cost of shipping for my order?
A: Domestic orders are shipped via UPS. Use the shipping table below to calculate shipping costs.

 
Q: Do you have any shipping restrictions?
A: Yes.
• Delivery is unavailable on Saturday, Sunday and federal holidays.
• UPS is unable to deliver to APO/FPO and PO Boxes. A valid street address is required for prompt delivery.

Q: Will I receive confirmation that my order has been shipped?
A: You will receive an e-mail confirming your merchandise has been shipped. Remember to change your e-mail settings to accept all e-mails from Shopepic.com.

Q: Can I track my order?
A: The e-mail confirmation will include a tracking number from the shipping carrier. Merchandise can be tracked through the applicable carrier's website using the assigned tracking number.
www.ups.com
www.usps.com
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Q: What is Bradleypaper.com's return policy?
A: Bradleypaper.com wants you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise. Returns of merchandise are accepted in original salebale condition within 30 days of purchase for a full refund. All shipping and handling fees, as well as gift wrap fees, are non-refundable.

All returns must be accompanied by an invoice or packing slip. Failure to include these forms will result in prolonged processing of your return
Returns can be submitted to any of our store locations. We are unable to refund your credit or debit card immediately – your package will be forwarded to the appropriate department and your return will be processed within five business days.

Hold onto your return shipping receipt and Bradley Paper invoice or packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.

Credit or debit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.

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Q: What is Bradleypaper.com’s exchange policy?
A: Bradleypaper.com wants you to be completely satisfied with your purchase. We will gladly accept regular-priced and sale-priced merchandise. To arrange and exchange please contact our Customer Service Department at 316.684.3433

Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for return. To return damaged or incorrect items please contact Customer Service.

Personalized Items
We do not accept returns on personalized items.

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